At UrbanTechServices, we respect your privacy and are committed to protecting the information you provide when you contact us for AC service, refrigerator service or washing machine service.

1. Information We May Collect

When you contact us through our website, phone or WhatsApp, we may receive information such as your name, phone number, WhatsApp number, service address, appliance details and information about the service you require.

2. How We Use Your Information

We may use the information provided by you to:

• Respond to your service enquiry.
• Contact you regarding your requested service.
• Understand your appliance repair or service requirement.
• Provide quotations or service-related information.
• Arrange or coordinate a technician visit.
• Improve our customer service and website.

3. Phone & WhatsApp Communication

If you choose to contact UrbanTechServices by phone or WhatsApp, the information you provide may be used to communicate with you regarding your enquiry or requested service.

4. Information Sharing

We do not sell or rent your personal information to third parties. Information may be shared only when reasonably necessary to provide the requested service, comply with applicable law, or protect our legitimate business interests.

5. Cookies

Our website may use cookies or similar technologies for basic website functionality, performance measurement and advertising-related purposes where applicable.

6. Third-Party Services

Our website may use third-party services such as Google Ads, analytics tools, WhatsApp or other communication services. These services may process information according to their own privacy policies.

7. Data Security

We take reasonable steps to protect information submitted through our website and communication channels. However, no internet transmission can be guaranteed to be completely secure.

8. Your Choice

You may choose not to provide certain information. However, some information may be necessary for us to respond to your enquiry or arrange a requested service.

9. Policy Updates

We may update this Privacy Policy from time to time. Any updated version will be published on this page.

10. Contact Us

If you have questions about this Privacy Policy or the information you have provided, please contact:

Last Updated: 2026